Terms of service
These terms explain the service Applied Objects Ltd provides and your responsibilities when using Reply Kindly.
Last reviewed: 20 October 2026
Reply Kindly is built and operated by Applied Objects Ltd. These terms apply to Reply Kindly, including its website, dashboard, APIs, and customer-feedback service. You must have authority to accept these terms for the business you represent.
By creating a workspace or purchasing a subscription, you agree to these terms and the Billing and refunds policy. The Privacy policy explains how information is handled.
Reply Kindly provides software for collecting post-visit feedback, displaying results, and connecting those results to your business systems. The features included in each plan are described on our Pricing page.
You access the service online; no physical goods are shipped. Some features need you to connect a booking system or API, configure your account, and provide appropriate customer information. A subscription does not include a custom integration unless separately agreed.
Keep account access and API credentials secure. You are responsible for the instructions and information your business supplies, including permission to contact recipients and use their information for feedback.
Do not use Reply Kindly for spam, unlawful activity, misleading requests, unauthorised access, or attempts to disrupt the service. Do not submit payment card details or sensitive information that is unnecessary for the feedback workflow.
The free trial lasts 30 days or 100 accepted follow-ups, whichever comes first. No payment card is required, and the trial does not automatically become a paid subscription. You must choose a paid plan and complete Checkout to upgrade.
Paid subscriptions are billed in US dollars, monthly or annually as selected, and renew automatically until cancelled. Published prices exclude applicable taxes. Any tax charged is added and shown in Checkout before you confirm payment. Platform subscriptions may have separately agreed terms. See Billing and refunds for cancellation and refund details.
You retain your rights in the information you provide. You authorise us to process it to provide the service and carry out your instructions, including sending requests, producing reports, and delivering configured integrations.
Your business remains responsible for its relationship with feedback recipients, its privacy notices, and its use of feedback. Review automated or AI-assisted summaries before relying on them to make decisions. The Privacy policy describes our providers and information handling.
If a feature is unavailable or does not work as described, contact hello@replykindly.com so we can investigate. Internet access, your integrations, and third-party services can affect delivery.
We may update these terms as the service changes. The date on this page identifies the current version. We will communicate material changes affecting an existing paid subscription before they take effect.
Nothing in these terms or the Billing and refunds policy excludes rights or remedies that cannot lawfully be excluded. If you have a complaint, contact hello@replykindly.com with your account details and what happened.
Applied Objects Ltd operates Reply Kindly. You can also find company information at appliedobjects.com.
Contact Applied Objects Ltd, the company behind Reply Kindly.
Email support