A little listening goes a long way

Know how every visit felt.

Automatically ask for feedback after each visit, and see who may need a follow-up.

Start listening See how it works

Try it for 30 days or 100 accepted follow-ups. No credit card required.

How it works

From visit to understanding.

The visit ends

Your booking system tells us when the visit is complete.

We ask how it went

The customer receives a short feedback email at the time you choose.

You see what matters

Read their response, see the trend, and spot anyone who may need attention.

For bookings, appointments and service visits. Requires a booking system integration using our API.

Who is it for?

For salons, clinics, beauty businesses, fitness studios and the booking platforms that serve them. Feedback starts after the service is complete, not when a booking is made.

For owners and teams

See the story behind the score.

Know who may need a follow-up

Read the customer’s words with their booking context. Follow up through the tools your team already uses.

See how things are changing

Track Net Promoter Score (NPS), response rate, and recent comments in a compact business-health summary.

AI-assisted report questions

When AI reporting is enabled, ask questions in plain language about NPS, response counts, dates, sites and comparisons. Answers show the reporting periods and sites used.

This is report-metric analysis, not a search of customer comments or contact details. Report totals, site labels and your question are sent to Google AI; customer comments and contact details are excluded.

Recognise the good moments

See what customers appreciated and share useful feedback with your team.

For your customers

A small ask.

Choose a score, confirm it, and add a comment if they’d like. No account or long questionnaire.

See the follow-up questions

How likely are you to recommend us to a friend or colleague?

012345678910

0 = Not at all likely10 = Extremely likely

For developers and booking platforms

Connect once.
Keep your data.

One API request starts the feedback workflow. Retrieve scores and comments through the API, export CSV, or receive signed webhooks.

Read the API docs Explore platform integrations

See an example request

POST /v1/follow-ups

{
  "externalAppointmentId": "booking_83921",
  "customer": {
    "externalId": "customer_281",
    "name": "Jane Smith",
    "email": "jane@example.com"
  },
  "completedAt": "2026-08-21T02:30:00Z"
}

Thoughtful by default

Trust is part of the ask.

Recognisably yours

Your business name and logo help customers recognise who is asking.

Useful wherever you work

Download feedback as CSV, query it through the API, or receive signed webhooks in the systems you already use.

Permission before promotion

Ask for approval of the exact words and name before publishing a customer’s comment.

Make listening part of every visit.

Start listening