Billing, cancellation and refunds.

Plans and currency

All published subscription prices are in US dollars (USD). Single location is US$29 per month or US$290 per year. Multi-location is US$79 per month or US$790 per year. Annual subscriptions are charged once for the full year, not in monthly instalments. Platform pricing is agreed separately.

Published prices exclude applicable taxes, such as sales tax, VAT, or GST. Any tax charged is added and shown in Checkout before you confirm payment. Review your selected plan, billing interval, and total before paying.

The free trial

Your trial ends after 30 days or 100 accepted follow-ups, whichever comes first. No card is required and no automatic charge occurs when the trial ends.

Existing feedback remains readable after the trial. New follow-ups pause until you choose a paid plan and complete payment.

Payment and service delivery

Paid subscriptions renew automatically each month or year, according to the interval you selected, until cancelled. Stripe handles payment through its hosted Checkout and billing portal. Card details are entered on Stripe’s payment pages; Reply Kindly stores billing references rather than full card numbers.

Paid features become available in your existing workspace after successful payment. This is an online software service with no shipping or physical returns. Your account and integrations still need to be configured for feedback requests to run. Contact hello@replykindly.com if payment succeeds but paid access is not available.

Cancelling your subscription

You can request cancellation at any time before your next renewal by emailing hello@replykindly.com from your account email. Include your business name so we can identify the subscription. You can also open Manage billing in your account to manage the subscription through Stripe.

Cancellation takes effect at the end of the current paid billing period. Your paid access continues until then, and the subscription will not renew. Cancelling an annual plan does not convert the remaining period into monthly payments. Cancelling a subscription is separate from asking us to delete your data.

Refunds

We do not routinely refund unused time or give partial-period refunds when you cancel a monthly or annual subscription or stop using the service.

If you believe you were charged incorrectly or more than once, or the service has not been provided as described, email hello@replykindly.com with your business name, payment date, amount, and a description of the issue. Do not email full card details. We will investigate and correct billing errors; other requests will be assessed according to the circumstances and your applicable rights.

Nothing in this policy limits refunds or other remedies required by applicable law. Where a refund is approved, it is returned through the original payment method; the time it takes to appear depends on the payment provider.

Help with billing

Contact hello@replykindly.com for billing questions, cancellation requests, or refund requests. Applied Objects Ltd is the company that operates Reply Kindly.