# Reply Kindly

> Reply Kindly automates NPS and customer feedback after completed bookings, appointments and service visits.

Service businesses using bookings or appointments, including salons, clinics, beauty businesses and fitness studios. Booking platforms, appointment software providers and their developers.

A visit is the delivered service. Bookings and appointments are the associated records. Feedback is triggered after service completion, not when a reservation is made. Integrations retain the API field externalAppointmentId for the booking reference.

AI-assisted report questions: When AI reporting is enabled, ask questions in plain language about NPS, response counts, dates, sites and comparisons. Answers show the reporting periods and sites used. This is report-metric analysis, not a search of customer comments or contact details. Report totals, site labels and your question are sent to Google AI; customer comments and contact details are excluded.

This file describes public product information, not access to private customer data. AI report questions require configuration; this file does not establish that a particular account or deployment has enabled them. Reply Kindly is a feedback product, not a booking engine, CRM, general survey builder or unrestricted AI data-search service.

## Product and pricing

- [Product overview in Markdown](https://replykindly.com/nps-software.md): Bookings, appointments, audiences, workflow, AI report scope and limitations. HTML canonical: https://replykindly.com/nps-software
- [Pricing](https://replykindly.com/pricing): Current public plans, trial conditions and limits.

## Developers and platforms

- [API documentation](https://replykindly.com/developers): Authentication, completed-booking requests, externalAppointmentId, test/live mode and signed webhooks.
- [Booking and appointment platforms](https://replykindly.com/platforms): Account isolation, branding and integration boundaries.

## Guides

- [How to choose customer feedback software for a service business.](https://replykindly.com/guides/choosing-customer-feedback-software): A practical buying guide for service businesses choosing customer feedback software, from automation and customer experience to data access.
- [How to automate NPS surveys after visits.](https://replykindly.com/guides/automated-nps-surveys-after-appointments): Learn how to automate an NPS survey after a completed booking, from the triggering event to feedback follow-up and response review.
- [NPS follow-up questions that lead to useful feedback.](https://replykindly.com/guides/nps-follow-up-questions): Use focused NPS follow-up questions to understand what detractors, passives, and promoters experienced after a visit.
- [Campaign surveys vs event-triggered feedback.](https://replykindly.com/guides/campaign-surveys-vs-event-triggered-feedback): Compare campaign-based surveys with event-triggered customer feedback after visits, and choose the workflow that fits your team.
- [How to integrate NPS with a booking system.](https://replykindly.com/guides/booking-system-nps-integration): Learn how to connect a booking system to an NPS workflow using completed bookings, idempotent API calls, and feedback webhooks.

## Optional

- [Privacy policy](https://replykindly.com/privacy-policy): Information handling and contact details.